Privacy Policy
Last Updated: May 2026
1. Introduction
The Shift with Ntombi ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
2. What Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number
- Session Information: Notes from coaching sessions (kept confidential)
- Payment Information: Banking details for payments (processed securely)
- Communication Data: Records of our communications with you
3. How We Use Your Information
We use your personal information for the following purposes:
- To provide coaching services and programs
- To communicate with you about our services and events
- To process bookings and payments
- To comply with legal obligations
- To improve our services
4. How We Share Your Information
We do not sell or rent your personal information. We may share your information with:
- Service Providers: Third parties who assist us in delivering our services
- Legal Requirements: When required by law or for legal proceedings
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
6. Your Rights Under POPIA
Under POPIA, you have the right to:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate personal information
- Deletion: Request deletion of your personal information
- Objection: Object to the processing of your personal information
- Complaint: Lodge a complaint with the Information Regulator
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: Hello@theshiftwithntombi.co.za
- Location: Pretoria, South Africa